Contact Us

Vanilla Air are always available to help you with any questions. Your questions and comments are important to us. Please contact us by contact form or call.

Before contacting with us, please kindly refer our FAQ. There are more details than our contents page.

How to Contact Us?

Reservation Center

Web Form

For flight change due to flight cancelation or delay. Please contact our Reservation Center with the following.


Services: Booking/Change/Cancel/Refund

Japan Domestic Call Only (English/Japanese)



9:00-18:00 (GMT+9) Everyday

From Overseas


(International call charge will be applied)

Mon.-Fri. 10:00-19:00 (GMT+9)

Web Check-in is only available for Japan domestic flights.





Thank you for choosing Vanilla Air.

We are doing weather investigation for take off and landing flights of Hakodate.

Please check 【See more info】 for latest flight information before your departure.

We apologize for any inconvenience.

2017-12-12 06:35