Safety Measures

Message from Management

Thank you for choosing Vanilla Air. I'd like to take this opportunity to tell you about our safety measures.

We commenced operations on August 1, 2012 and changed our name to Vanilla Air on November 1, 2013. As of April 2016, we operate three domestic and four overseas routes. Our daily operations are firmly grounded in our safety principles.

However, safety today does not guarantee safety tomorrow. Managers and staff at Vanilla Air work hand in hand to solve any problems that arise and make the airline even safer. We are constantly incorporating new safety measures, ensuring that we are all aware of safety issues, making improvements where necessary, and dedicating ourselves to flight safety.

Our three safety principles are: "Safety is fundamental to our operations and our duty to society," "Safety is improved through reliable systems based on mutual understanding and trust," and "Safety is achieved through everyone fulfilling their responsibilities." In accordance with these principles, we strive to ensure levels of flight safety that allow our customers to fly with us in complete confidence. We hope for your continued custom and even greater support in the future.

April 2016

Vanilla Air Inc.

Katsuya Goto, President

Web Check-in is only available for Japan domestic flights.


Flights are operated as scheduled.


However, there is a possibility that following fights may return to departure airport due to dense fog around New-Chitose Airport.

JW929 (Narita - New Chitose)


We apologize for the inconvenience and thank you for your understanding.


2018-06-19 16:50