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User Guide

How to Check-in

Vanilla Air has several check-in options. Besides Check-in at our airport counter, Web Check-in and Self Check-in KIOSK are also available for passenger who are going to board domestic flights. When you have a boarding pass already, you can go straight to the security check. For international flights, Web Check-in service is not available because we require to validate all of your travel documents (passport, visa etc.) at our airport counter.

Check-in Time

Domestic International

From 90 min. to 30 min. before departure 

From 2 hours to 50 min. before departure

Please be at the gate 20 min. before departure time.

  • Web Check-in is available from 48 hours to 2hours before departure time.

Various Check-in ways are available!

Check-in:Self Check-in KIOSK
Check-in:Web
Check-in:Airport Counter
 

Self Check-in KIOSK Domestic

Fast ticketing with easy operation! If you don't have any checked baggages, please proceed to the security check directly.

  • The KIOSK is available from 90 min. to 30 min. before departure time as well as Vanila Air's airport counter.
  • For ticketing, you need your reservation number or QR code on your itinerary.

  • Please be reminded that you will be unable to change or cancel your Flight, Baggage, and Seat after ticketing.
  • Passenger who do not purcahse seats will be assign seats automatically when you check in. Please be reminded that you will be unable to change your seats after auto assignment.
  • If you may correspond to any of the following, please kindly check-in at the airport.
    ・Pregnant
    ・Passenger with infant(s)
    ・Passenger who needed special assistance
    ・Passenger who needed medical certification
    ・Passenger who reserved an emergency exit row seat
 

Web Check-in Domestic

You don't have to hurry for arriving at the airport if you check-in and print your boarding pass in advance at home or office. If you do not have any checked baggages, you can go straight to the security check. You can use your time efficiently at the airport.

  • Web check in is available from 48 hours to 2hours prior the scheduled departure time.
  • Web Check-in is only available from PC.
  • Please print and bring your boarding passes to our airport counter.

  • Please be reminded that you will be unable to change or cancel your Flight, Baggage, and Seat after web checked-in.
  • If you may correspond to any of the following, please kindly check-in at the airport.
    ・Pregnant
    ・Passenger with infant(s)
    ・Passenger who needed special assistance
    ・Passenger who needed medical certification
    ・Passenger who reserved an emergency exit row seat
 

Airport Counter Domestic International

Please check in at our service counter if you would like to check-in your baggages or need special assistance.

  • Our counter might be get crowded at the last moment, so please come to the counter in plenty of time.

  • If you would like to purchase/change checked baggage, purchase/change seat, change or cancel your flights, please visit our counter. Please note that we will charge fees at airport counter.

The location of our Airport Counter and Self Check-in KIOSK

Self Check-in KIOSK is located near by Vanilla Air counter at each airport.

Web Check-in is only available for Japan domestic flights.

Thank you for choosing Vanilla Air.
Flight JW929 bound for New-Chitose may return to Narita if captain judges that it could not land safely due to heavy fog around New-Chitose airport.

Please check 【See more info】for latest flight information.

Besides, Flight JW304/24MAY has been decided over night delay as JW9304/25MAY due to Narita Airport Runway Close caused by Hong Kong airport congestion.

JW9304/25MAY HKG-NRT DEP 9:00 ARR 14:25

We apologize for this inconvenience.

 

2017-05-24 22:15