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User Guide

How to Check-in

Vanilla Air has several check-in options. Besides Check-in at our airport counter, Web Check-in and Self Check-in KIOSK are also available for passenger who are going to board domestic flights.
For international flights, Web Check-in service is not available because we require to validate all of your travel documents (passport, visa etc.) at our airport counter.

Check-in Time

Domestic International

From 90 min. to 30 min. before departure 

From 2 hours to 50 min. before departure

Please be at the gate 20 min. before departure time.

  • Web Check-in is available from 48 hours to 2hours before departure time.
 

Self Check-in KIOSK Domestic

Fast ticketing with easy operation!

  • The KIOSK is available from 90 min. to 30 min. before departure time as well as Vanila Air's airport counter.
  • For ticketing, you need your reservation number or QR code on your itinerary.

  • Please be reminded that you will be unable to change or cancel your Flight, Baggage, and Seat after ticketing.
  • Passenger who do not purcahse seats will be assign seats automatically when you check in. Please be reminded that you will be unable to change your seats after auto assignment.
  • If you may correspond to any of the following, please kindly check-in at the airport.
    ・Pregnant
    ・Passenger with infant(s)
    ・Passenger who needed special assistance
    ・Passenger who needed medical certification
    ・Passenger who reserved an emergency exit row seat
 

Web Check-in Domestic

You don't have to hurry for arriving at the airport if you check-in and print your boarding pass in advance at home or office.

  • Web check in is available from 48 hours to 2hours prior the scheduled departure time.
  • Web Check-in is only available from PC.
  • Please print and bring your boarding passes to our airport counter.

  • Please be reminded that you will be unable to change or cancel your Flight, Baggage, and Seat after web checked-in.
  • If you may correspond to any of the following, please kindly check-in at the airport.
    ・Pregnant
    ・Passenger with infant(s)
    ・Passenger who needed special assistance
    ・Passenger who needed medical certification
    ・Passenger who reserved an emergency exit row seat
 

Airport Counter Domestic International

Please check in at our service counter if you would like to check-in your baggages or need special assistance.

  • Our counter might be get crowded at the last moment, so please come to the counter in plenty of time.

  • If you would like to purchase/change checked baggage, purchase/change seat, change or cancel your flights, please visit our counter. Please note that we will charge fees at airport counter.

The location of our Airport Counter and Self Check-in KIOSK

Self Check-in KIOSK is located near by Vanilla Air counter at each airport.

Web Check-in is only available for Japan domestic flights.

 Thank you for flying with Vanilla Air 

 

/// Customers who are departing from Okinawa(Naha) airport on 16DEC ///

 

Okinawa Urban Monorail (Yui rail) is temporarily suspending all monorail service due to unexploded ordnance disposal as a safety measure. A disposal operation will be conducted on December 16, 2018 (Sun) from 9:00~. (It is planned to finish by noon.)

Please prepare to have enough time to arrive at Okinawa(Naha) LCC terminal.

Please refer the Okinawa Urban Monorail website. 

https://www.yui-rail.co.jp/images/Notice-多言語.pdf

 

欲前往那霸機場的旅客請注意!

由於沖繩市區發現未爆彈,沖繩單軌電車(Yui rail)受到影響於12/16(週日)上午9點至當日中午期間(暫定)全線暫停營運。請旅客預先保留充足的時間前往那霸國際機場LCC航廈辦理登機報到手續,感謝您的配合。

詳情請至沖繩單軌電車官方網站確認。

https://www.yui-rail.co.jp/images/Notice-多言語.pdf

 

致從沖繩(那霸)機場出發的旅客:

沖繩都市單軌電車(Yui rail)因要處理未爆炸彈而暫時停止所有單軌列車服務。整個清理過程將於2018年12月16日(星期日)上午9時開始進行 (預計於中午前完成)。

請旅客預留充足時間前往沖繩(那霸)LCC客運樓。

詳情請參閱沖繩都市單軌電車網站。

https://www.yui-rail.co.jp/images/Notice-多言語.PDF

 

2018-12-15 18:45