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Auto Chat Reply Service


Thank you for choosing Vanilla Air.

We are releasing an auto chat reply service on 17th December 2018, 10:00am (JST). This auto chat reply service is available 24hours/7days a week. Please also use the FAQ in addition to the chat window.

Click here to find your answers on our FAQ page and auto chat service.

Vanilla Air Inc.

Web Check-in is only available for Japan domestic flights.

Thank you for choosing Vanilla Air.
【Flights from/to Chitose and Hakodate】
We are checking weather condition for flights from/to Chitose and Hakodate airports due to heavy snow around these areas. 
Flights from/to Chitose and Hakodate airports may be affected due to snow around Chitose and Hakodate airports.
Also, some flights from/to Chitose may return to departure airport due to snow.
【Delay flights】
We regret to inform you that due to Ship Arrangement ,  Some flights departing and arriving from New Chitose,Narita and Amami-ooshima  airport will be delayed .
Please check 【See more info】for latest flight information.


2019-01-21 05:35