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Customer Support after Vanilla Air flights termination


Vanilla Air flights will be terminated after October 26th, 2019, However Manage booking page and Vanilla Air Point Members My page on our web site and our Reservation center / Contact Form are available until following date.

【Web site:Manage booking

Until December 19th, 2019

Issuing online boarding certificate and receipt are available until above said date.
Please click here for more details about online boarding certificate and receipt.

【Web site:Vanilla Air Point Members My page

Until December 19th, 2019

Application of exchange Vanilla Air points for Peach points is available until above said date.
Please check “【Important】Information regarding the termination of Vanilla Air Point Program” for more details about Vanilla Air Point Program.

【Reservation Center/Contact form】

Until December 26th, 2019, P.M. 18:00 (Japan standard time)

Contacting Reservation Center via phone and via Contact form are available until above said date.

<Before inquiries>
We have FAQs for your quick inquires. Please check FAQs before making inquiries.

From Taiwan (English / Mandarin)
070-1010-3857 (Chargeable)
Mon.-Fri. 9:00-18:00 (GMT+8)

From countries except for Taiwan (English / Mandarin)
+886-70-1010-3857 (International call charge will be applied)
Mon.-Fri. 9:00-18:00 (GMT+8)

Web Check-in is only available for Japan domestic flights.

Thank you for choosing Vanilla Air.
We are operating as scheduled.

We are looking forward to seeing you soon.

2019-10-26 12:00