Vanilla Air Inc. Privacy Policy


The Privacy Policy will apply to all customers using Vanilla Air Inc. services and products.

2.Purpose of collecting personal information

Personal information obtained from customers will be used for the following purposes:
[1] Reservations, ticket sales, check-in, airport services, and in-flight services with regard to air transport services
[2] Reservations, ticket sales, check-in, airport services for interline transportation, wet lease, code share, intermodal transportation.
[3] Guidance, provision, and management of other services and products offered by Vanilla Air Inc.
[4] All operations incidental or related to the above[1]-[3]
[5] Implementation of questionnaires concerning service and products, etc. offered by Vanilla Air Inc.
[6] Development of new services and products
[7] management and information provision for various events and campaigns
[8] Notification of services and products offered by Vanilla Air Inc.
[9] management and notification of services, products, events and campaigns of Vanilla Air Inc. group companies and partner companies.
[10] Responses to inquiries and requests

3. Collecting personal information

Vanilla Air Inc. will obtain personal information only by fair, appropriate means.

4. Disclosure to a third party

Vanilla Air Inc. will not disclose or provide personal customer information to any third parties except under the following circumstances or for the following purposes. Note that provision of information to data sharing partners and business entrusted companies are not deemed to constitute disclosure or provision to third parties.
[1] Customer consent has been obtained.
[2] Disclosure or provision is required by laws or regulations.
[3] Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
[4] Disclosure is required to cooperate with the public affairs of national or local governments, and when obtaining customer consent is likely to hinder the administration of public affairs.
[5] Before providing information, the following information is provided and made available to the respective customer, and provision of such information may be suspended upon the customer's request: 1)The purpose of obtaining information is to provide such information to a third party; 2)Specific personal data items to be provided to a third party; 3)The means by which such personal information is provided to a third party; and 4)Provisions of personal information identifying individual customers shall be suspended upon the customers' request.
[6] Data or information is provided in a format that does not disclose identity, as in statistical data.
[7] Information is provided as a result of the succession of business due to a merger, company split, transfer of business or otherwise.

5. Business entrustment

From time to time, Vanilla Air Inc. may entrust its business operations to third parties to which personal information may also be disclosed to the extent required. In these cases, we will implement all appropriate measures with such third parties to safeguard the confidentiality of customer data, including establishing agreements on the handling of such personal information.

6. Managing personal information

We manage our customers' information according to the strictest standards and take the utmost care to prevent leaks, loss, or alterations. We ensure that our board members and employees are properly trained regarding appropriate handling to safeguard the security of information identifying individual customers. An appropriate retention period for personal information shall be established separately in accordance with the purpose for which such information is used. Following the expiration of this period, we shall dispose of the information in question by appropriate methods.

7.Disclosure, correction, deletion, addition, discontinuance, and erasure

Any customer request submitted in the manner specified for 1)the disclosure, 2)the correction, deletion, or addition, or 3)the discontinuance and erasure of personal information held by Vanilla Air Inc. shall be handled as follows, within a reasonable timeframe, after such requests are determined to be authentic.
A customer request may be rejected partially or entirely if compliance with such request would endanger the life, health, or property of the customer or a third party; seriously impact Vanilla Air Inc.'s business operations; or result in a violation of laws or regulations.

1) Appropriate acknowledgement will be made of receipt of disclosure requests.
2) Correction, deletion, or addition shall be undertaken after due review of requests.
3) Discontinuance and erasure shall be undertaken by appropriate methods. However, we remind customers that such requests may impede the provision of services to the customer, despite our best intention.

8. Inquiries and submission of request for disclosures

Requests concerning personal customer information or other inquiries concerning personal information shall be handled as follows. We cannot handle requests directly submitted at Vanilla Air Inc.’s office by customer. In any cases, requests will be rejected if customer identification cannot be confirmed.

[1]Information desk Any customer request for disclosure, correction or deletion, addition, discontinuance, or erasure must be made accompanied by the necessary documents, and received by mail at the following addresses:

Personal Information Handling Desk
People Department
Vanilla Air Inc.
1-1, Furugome, Narita-shi, Chiba-ken, Japan

[2]Documents required for disclosure
Any "request for disclosure, etc." must be submitted by post after enclosing personal identification documents below.

Documents required for confirmation of identification of individual
Two from either a copy of driver's license, passport, health insurance certificate, basic resident registration card with photo, pension insurance booklet, physical disability certificate, foreign registration or certificate of seal registration.

9. Application and modification of the Privacy Policy

This Privacy Policy explains how Vanilla Air Inc. handles personal customer information. Use of Vanilla Air Inc. services and products by a customer is deemed to constitute full understanding of and consent to the terms of this Privacy Policy.
This Privacy Policy is subject to revision by Vanilla Air Inc. at any time.

(As of November 1,2013)

How we deal with your personal information on our website

The following describes how we treat personal information gathered via the Vanilla Air Inc. website. If you wish to know more about our general policy on privacy protection, please refer to the Vanilla Air Inc. Privacy Policy document.


This document defines how we deal with information gathered via the Vanilla Air Inc. website and is based on the Vanilla Air Inc. Privacy Policy. Vanilla Air Inc. makes every effort to protect your privacy so that you can use the Vanilla Air Inc. website with confidence and peace of mind.

By using the Vanilla Air Inc. website you are deemed to have understood and agreed to the following content:

This privacy policy only applies to use of the Vanilla Air Inc. website ( and does not apply to sites managed by other companies. In order to provide useful information and services to the user, links to other websites are introduced on the Vanilla Air Inc. site. This privacy does not apply to sites accessed via such links. We recommend that you check the privacy protection policies of each individual website.


[Security technology which protects personal information]
Protection of personal information is secured using SSL (Secure Sockets Layer) encryption technology. This means that any information you provided when using this site cannot be accessed by an unauthorised third person. Furthermore, a firewall and anti-virus measures have been installed to prevent disclosure, appropriation, alteration, etc, of personal information.

3.Collection of data

[Site access]
For the purpose of providing our customers with environment which the customers can use our website with greater ease, the information below is collected and stored.
[1]Usage of Cookies*1 and Individual Identification Number of mobile phone*2
For the purpose of providing following information, Vanilla Air Inc. collects and stores using Cookies and Individual Identification Number
・ Log-in data for Vanilla Air Members
・ Data from personalized pages
・ Page settings
・ Registration data from special campaigns, etc
・ Site access history (using Web beacon*3)

Customer can anytime deny receipt of Cookies by changing setting of internet browser. Vanilla Air Inc. recommends customers to set configuration to allow usage of Cookies only on the web site the customers can trust. However, please note that without using Cookies, response speed may go down significantly.
[2]Usage of IP address
For the purpose of providing customers with information related to the area customer stays, Vanilla Air collects IP address. When customers browse our website, Vanilla Air judges area where a customer makes access by analyzing IP address. However, Vanilla Air does not specify the customer.

- Acquisition of Cookies information by third parties
Vanilla Air Inc.’s website may put advertisement distributed by third parties. In relation to such advertisement, the third parties may acquire and use Cookies information of customers who make access to website of Vanilla Air Inc. Cookies Information acquired by the third parties shall be handled under privacy policy of the third parties. Customers can access to opt out page in the website of the third parties, and decline usage of Cookies information for distribution of advertisement by the third parties.

When we send mail to our customers, the following data may be collected:
・ The status of HTML e-mails, ie, whether they have been opened or previewed (using Web beacons *3)
・ Whether our site has been accessed via a link in a text e-mail or HTML mail.

*1 Cookies
1. Technology used to memorize information that user made access to our website. Information collected using Cookies does not include any information which can specify individual information such as e-mail address or name of users.
2. Vanilla Air Inc. shall be able to provide third parties with information collected by Cookies following scope defined in [1] Usage of Cookies and Individual Identification Number of mobile phone.
3. Customers can choose usage of Cookies defined in each scope by him/herself and customer set configurations following setting method of web browser customers use. When customer access to our website using Cooking, it shall be regarded that the customer acknowledge Vanilla Air Inc. to use information that the customer made an access to our website.
*Vanilla Air recommend customers to accept usage of Cookies to fully utilize functions of our website.
*2 Individual identification number
Based on the mobile phone calling in.
*3 Web beacon
Minute pictures invisible to the naked eye (1x1 pixel GIF) that are embedded into webpages or HTML e-mails and used to record the following data: opening/ previewing of e-mails, and access to websites using links in e-mails. Vanilla Air Inc. uses Web beacons when distributing HTML e-mail (except reservation related e-mails).
*4 IP Address
Number which is automatically assigned to user’s PC when users access to website. A webserver, computer(s) which provide website, automatically recognizes user’s computer using IP address, and communicate between webserver and user’s computer.

Web Check-in is only available for Japan domestic flights.

Thank you for choosing Vanilla Air.
We are operating as scheduled.

We are looking forward to seeing you soon.

2017-04-27 13:45