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Cancel (Refund)

About Cancel (Refund)

  • Passengers who purchased Inclusive fares can cancel before departure. Cancel/refund fee is applied. Fees and charges (e.g. seat assign fee, baggage fee, processing fee, change fee) are non-refundable.
  • the cancel limits are 90 minutes (domestic flights) / 120 minutes (international flights) before scheduled departure time. please be informed once you exceed above time limit, refund will not be accepted. The same rule will also be applied even within the limit after you check in.
  • For Simple and Campaign fare, airport taxes and fees are only refundable. TAX refund administration fee is applied for a refund of airport taxes and fees (applied to a reservation made from Sep. 16 2016 and yet its departure date is from 30 Oct. 2016).
    However, Inclusive fare refund in advance to departure and the sector departing Hong Kong with HKD payment, according to Hong Kong legislation, is exempt from this rule.
    Please make sure to apply within 30days from departure date.
  • Please proceed from Manage my booking, webform or CallCenterhttps(www.vanilla-air.com/jp/contact/index) for flight cancelation and refund and airport tax refund.
    * From Sep. 16 2016, refund application form must be applied for a refund of airport taxes and fees.

Cancel (Refund) Fee (per segment per passenger) Domestic  International 

  Inclusive Simple   Campaign
Cancel before departure (Refund) ○

JPY 3,000

JPY 4,000

JPY 5,000

JPY 4,000

JPY 8,000
✕

Not Available

  ✕

Not Available

Tokyo(Narita)=Sapporo / Amami Oshima / Okinawa/ Hakodate/ Osaka(Kansai)、
Osaka(Kansai)=Hakodate / Amami Oshima
Tokyo(Narita)=Taipei / Kao Hsiung、Osaka(Kansai)=Taipei、
            Taipei = Ho Chi Minh City、Tokyo(Narita)=Cebu
Tokyo(Narita)=Hong Kong
Okinawa=Taipei
Tokyo(Narita)=Ho Chi Minh City(Via Taipei)
  • Please be reminded that refund fee and various fees (processing fee, change fee, seat assignment fee, checked baggage fee, etc.) are non-refundable. 
  • The various fee amounts apply only to flight departing from Japan or Japanese domestic flights. In the case of departures other than Japan, the various fees will be updated according to the current exchange rate for the currency associated with each language page.

Cancel (Refund)

    
Search with more options
E.g., 2017/11/19
 
E.g., 2017/11/19
Web Check-in is only available for Japan domestic flights.

Thank you for choosing Vanilla Air.
We regret to inform you that due to ship arrangement, flights departing and arriving from New Chitose airport will be delayed.
Please check 【See more info】for latest flight information.
 
 
【Attention Information//New Chitose Airport Depature Flight】
transportations from Sapporo are possibly delayed or cancelled due to heavy snow.
Please come to the airport with time to spare.
 
 

2017-11-19 15:35

FAQ

How do you refund to me?
For credit card payment, we will refund to your card directly. For convenience store payment, we will refund to your banking account. So please inform us your account information.
How much is cancel fee for infants?
It's no charge for infants but only infant accompanied with Inclusive fare passenger can cancel.
When can I receive my refund?
For credit card paynment, it will take 2-3 business months. For convenience store payment, it will take 45 business days.
Web Check-in is only available for Japan domestic flights.

Thank you for choosing Vanilla Air.
We regret to inform you that due to ship arrangement, flights departing and arriving from New Chitose airport will be delayed.
Please check 【See more info】for latest flight information.
 
 
【Attention Information//New Chitose Airport Depature Flight】
transportations from Sapporo are possibly delayed or cancelled due to heavy snow.
Please come to the airport with time to spare.
 
 

2017-11-19 15:35