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Cancel (Refund)

About Cancel (Refund)

  • Passengers who purchased Inclusive fares can cancel before departure. Cancel/refund fee is applied. Fees and charges (e.g. seat assign fee, baggage fee, processing fee, change fee) are non-refundable.
  • the cancel limits are 90 minutes (domestic flights) / 120 minutes (international flights) before scheduled departure time. please be informed once you exceed above time limit, refund will not be accepted. The same rule will also be applied even within the limit after you check in.
  • TAX refund administration fee is applied for a refund of airport taxes and fees .  However, Inclusive fare refund in advance to departure and the sector departing Hong Kong with HKD payment, according to Hong Kong legislation, is exempt from this rule. Please make sure to apply within 30days from departure date.
  • Please proceed from Manage my booking, webform or for flight cancelation and refund and airport tax refund. Click here for details.

Cancel (Refund) Fee (per segment per passenger) Domestic  International 

  Inclusive Simple   Campaign
Cancel before departure (Refund) ○

JPY 3,000

JPY 4,000

JPY 5,000

JPY 4,000
✕

Not Available

  ✕

Not Available

  • Please be reminded that refund fee and various fees (processing fee, change fee, seat assignment fee, checked baggage fee, etc.) are non-refundable.
  • The various fee amounts apply only to flight departing from Japan or Japanese domestic flights. In the case of departures other than Japan, the various fees will be updated according to the current exchange rate for the currency associated with each language page.

Cancel (Refund)

    
Search with more options
E.g., 2018/08/20
 
E.g., 2018/08/20
Web Check-in is only available for Japan domestic flights.

Thank you for choosing Vanilla Air.
 
We regret to inform you that due to late arrival of aircraft , flights departing and arriving from New Chitose  airport will be delayed.
 
 
 
【Regarding to Typhoon SOULIK】

Flights departing and arriving from Amami Airpot  on 21th and 22th August might get affected by typhoon SOULIK.
Customers on  JW823  JW824, JW873,JW874/21AUG can pre-transfer, move your flight, to other availavle flight(same flight sector). please contact call center or checkin counter.   
Please check latest information before your flight.
 
 
 
《19AUG18 to 22AUG18 Schedule change Informarion》
We regret to inform you that following flights are scheduel change due to ship arrangement.

◆19AUG: JW805/JW808/JW823/JW874/JW921/JW922/JW923/JW924
◆20AUG: JW805/JW807/JW808
◆21AUG to 22AUG: JW805/JW823/JW808/JW874

Please check See more info】 by flight number.

We deeply apologize for all these inconveniences.

 
 

 

2018-08-20 21:00

FAQ

How do you refund to me?
For credit card payment, we will refund to your card directly. For convenience store payment, we will refund to your banking account. So please inform us your account information.
How much is cancel fee for infants?
It's no charge for infants but only infant accompanied with Inclusive fare passenger can cancel.
When can I receive my refund?
For credit card paynment, it will take 2-3 business months. For convenience store payment, it will take 45 business days.
Web Check-in is only available for Japan domestic flights.

Thank you for choosing Vanilla Air.
 
We regret to inform you that due to late arrival of aircraft , flights departing and arriving from New Chitose  airport will be delayed.
 
 
 
【Regarding to Typhoon SOULIK】

Flights departing and arriving from Amami Airpot  on 21th and 22th August might get affected by typhoon SOULIK.
Customers on  JW823  JW824, JW873,JW874/21AUG can pre-transfer, move your flight, to other availavle flight(same flight sector). please contact call center or checkin counter.   
Please check latest information before your flight.
 
 
 
《19AUG18 to 22AUG18 Schedule change Informarion》
We regret to inform you that following flights are scheduel change due to ship arrangement.

◆19AUG: JW805/JW808/JW823/JW874/JW921/JW922/JW923/JW924
◆20AUG: JW805/JW807/JW808
◆21AUG to 22AUG: JW805/JW823/JW808/JW874

Please check See more info】 by flight number.

We deeply apologize for all these inconveniences.

 
 

 

2018-08-20 21:00