Mar. 25 2018〜
| Processing Fee （per person per segment） |
JPY 600 |
|---|
| Inclusive | Simple・Campaign | |
|---|---|---|
| Seat Assignment | ||
| Relax Seat |
JPY 1,000 JPY 1,500 JPY 1,600 JPY 1,500 |
|
| UPFRONT Seat | JPY 0 |
JPY 600 JPY 1,000 JPY 1,000 JPY 1,000 |
| Standard Seat | JPY 0 |
JPY 500 JPY 700 JPY 700 JPY 700 |
| Checked Baggage | ||
| 〜20kg | JPY 0 |
JPY 2,000 JPY 3,000 JPY 4,000 JPY 2,000 |
| 21kg～100kg |
JPY 1,000/5kg JPY 1,000/5kg JPY 1,000/5kg JPY 1,000/5kg |
|
| Oversized |
JPY 2,000 JPY 3,000 JPY 4,000 JPY 2,000 |
|
| Carry-on Baggage | JPY 0 | |
| Infant Fare（<2 years old）（per person per transaction） | JPY 1,500 | |
| Fuel Surcharge | JPY 0 | |
| Inclusive | Simple・Campaign | |
|---|---|---|
| Correspondence Fee (Postal/FAX) | JPY 1,000 *available for issue displayed receipt and boarding certification data via "Manage Booking" for free |
|
| Refund Fee |
JPY 3,000 JPY 4,000 JPY 5,000 JPY 4,000 |
Not Available |
| TAX refund administration fee （per person per transaction） |
Unnecessary | JPY 4,000 ＊3 |
| Change Fee |
JPY 500 JPY 500 JPY 500 JPY 500 |
JPY 4,000 JPY 4,000 JPY 4,000 JPY 4,000 (Campaign fare is not available) |
| Reservation Center Fee （per person per transaction） | JPY 1,000 | |
| Airport Counter Fee （per person per transaction） | JPY 2,000 | |
| Issuance of Cancellation/Delay Certification
Reservation Center or Airport Counter |
Complimentary | |
| Inclusive | Simple・Campaign | ||
|---|---|---|---|
| Name Correction (Additional Fee：Reservation Center・WEB Form JPY 1000/ Airport Counter Fee JPY2,000) |
In reverse order of the first and family names | Complimentary | |
| Marriage (Maiden/New) | Complimentary (certificate required) |
||
| Other than the above | JPY3,000+ handling fee(resavation fee or airport counter fee) Identification is not matched Need to purchase a new booking |
||
| Refund for the Injury/Illness (3 months or more) | Reservation Center | Refundable (except for Reservation Center Fee) |
Not available |
| Refund for the death/illness of relatives within the second degree | Reservation Center | ||
| Refund for the death of the passenger | Reservation Center | Refundable | |
| Miss a flight | Customer's own reasons | Repurchase new ticket needed | |
| Public transportation's reasons (Not certificated) | Repurchase new ticket needed | ||
| Vanilla Air's reasons | Complimentary | ||
| Other airlines' reasons | Repurchase new ticket needed | ||
| Public ground transportation's reasons (certificated) | The case that original fare is expensive than available fare for an alternative flight at our airport counter. →Each fare type's change fee is applied and we also charge the balance of fares. The case that original fare is inexpensive than available fare for an alternative flight at our airport counter. →Each fare type's change fee is applied. (The balance will not be refund.) |
||
-
＊1…If you use the credit card issued by outside of Japan for payment, you may be charged a Foreign Exchange/Cross Border fee. For details, please contact your card issuer. Please also be advised in advance that this Foreign Exchange/Cross Border fee will be excluded in the case of a refund.
＊2…the sector departing Hong Kong with HKD payment, according to Hong Kong legislation, is exempt from this rule. For a reservation made from Sep. 16 2016, “contact form” must be applied for a refund of airport taxes and fees.
＊3…The various fee amounts（Change Fee、Refund Fee、Infant Fare） apply only to flight departing from Japan or Japanese domestic flights. In the case of departures other than Japan, the various fees will be updated according to the current exchange rate for the currency associated with each language page.