Contact Us

Vanilla Air are always available to help you with any questions. Your questions and comments are important to us. Please contact us by contact form or call.

Before contacting with us, please kindly refer our FAQ. There are more details than our contents page.

How to Contact Us?

Reservation Center

Web Form

For flight change due to flight cancelation or delay. Please contact our Reservation Center with the following.


Services: Booking/Change/Cancel/Refund

Philippines Domestic Call


(Philippine local telephone)

Mon.-Fri. 09:00-18:00 (GMT+8)

From Overseas


(International call charge will be applied)

Mon.-Fri. 09:00-18:00 (GMT+8)

Web Check-in is only available for Japan domestic flights.

【17DEC17 Delay Information】

Thank you for choosing Vanilla Air

We regret to inform you that due to ship arrangement, flights departing and arriving from New Chitose airport will be delayed.
Please check 【See more info】for latest flight information.


2017-12-16 22:50