MENU
Guide

Request Procedure of changes and refunds due to cancellation

Affected guests will have the options below. You may choose 1 option 1 time only.
※If you have a return ticket, please apply for an alternative flight 50 min. before departure of your return flight.
Notice; If you reserved your itinerary via travel agencies, the procedure would be different from below information. So please contact to them at first.
However, only if your return flights has been canceled, we could arrange alternative flights at airport counter in japan or reservation center. After our arrangement, please contact to your travel agencies.

a) Alternative flight

Alternative flight within 2-weeks from original flight date (same sector only)
⇒Please log in to Manage Booking and follow the instructions.

You can also do the procedures at Airport counter in japan or our Reservation Center.

After completing the change flight, The new itinerary will be sent to your registered e-mail address.

For flight change more than 2 sector within same booking number, Please contact our Reservation Center or come to Airport counter in Japan.

b) Full Refund

⇒Please log in to Manage Booking and follow the instructions.

【Please apply for refund request within 30 days from the date recorded on the ticket.】

Once your refund application has been completed, you will not be able to make flight change.

If you have any questions, please contact us via Vanilla Air Website or Reservation Center:

If you have any questions, please contact us via Vanilla Air Website or Reservation Center:

Contact Form

・Vanilla Air Reservation Center

<Philippines Domestic Call>
0-32-255-4605(Philippine local telephone) / 09:00-18:00 (GMT+8)
【Mon.-Fri.】(Toll Fee Chargeable)
<From Overseas>
+63-32-255-4605 / 09:00-18:00 (GMT+8)
【Mon.-Fri.】(International call charge will be applied)

Web Check-in is only available for Japan domestic flights.

 
Thank you for choosing Vanilla Air.
 

◆ About Kansai International Airport

Due to typhoon Jebi, operation has been limited in some part of Kansai International Airport.
Some flights from/to Kansai international airport will be delayed until 22nd of September.

 

◆ Hokkaido Toho-oki Earthquake

Public transportation and the routes to/from some airports in Hokkaido are limited caused by this earthquake and power cut.
Please check the Transportation Status for your flight before you travel.
 
 

Please check 【See more info】for latest flight information.

We apologized these inconvinience caused and thank you for your understanding.

 

2018-09-23 05:05