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Fees & Airport Charges

You can find all of the fees and except for fares.

Fees

The fees and charges would be vary according to fare types and terms & conditions. To learn more about details, please refer to below tables and Fare Types page. Please note that we don't refund any fees and charges when you request to refund your tickets.

Mar. 25 2018〜

Processing Fee
(per person per segment)
PHP 300*2
Inclusive Simple・Campaign
Seat Assignment
Relax Seat PHP 400
PHP 650
PHP 690
PHP 650
UPFRONT Seat PHP 0 PHP 300
PHP 500
PHP 500
PHP 500
Standard Seat PHP 0 PHP 200
PHP 290
PHP 290
PHP 290
Checked Baggage
〜20kg PHP 0 PHP 800
PHP 1,200
PHP 1,600
PHP 800
21kg~100kg PHP 400/5kg
PHP 400/5kg
PHP 400/5kg
PHP 400/5kg
Oversized PHP 800
PHP 1,200
PHP 1,600
PHP 800
Carry-on Baggage PHP 0
Infant Fare(<2 years old)(per person per transaction) PHP 625
Fuel Surcharge PHP 0
Inclusive Simple・Campaign
Correspondence Fee (Postal/FAX) PHP 400
*available for issue displayed receipt and boarding certification data via "Manage Booking" for free
Refund Fee PHP 1,200
PHP 1,600
PHP 2,000
PHP 1,600
Not Available
Change Fee PHP 200
PHP 200
PHP 200
PHP 200
PHP 1,600
PHP 1,600
PHP 1,600
PHP 1,600
(Campaign fare is not available)
Reservation Center Fee (per person per transaction) PHP 400
Airport Counter Fee (per person per transaction) PHP 800
Issuance of Cancellation/Delay Certification
Reservation Center or Airport Counter
Complimentary
    *1…If you use the credit card issued by outside of Japan for payment, you may be charged a Foreign Exchange/Cross Border fee. For details, please contact your card issuer. Please also be advised in advance that this Foreign Exchange/Cross Border fee will be excluded in the case of a refund.
    *2…the sector departing Hong Kong with HKD payment, according to Hong Kong legislation, is exempt from this rule. For a reservation made from Sep. 16 2016, “contact form” must be applied for a refund of airport taxes and fees.
    *3…The various fees and amounts(Change Fee、Refund Fee、Infant Fare)apply only to departures originating from The Philippines. In the case of departures other than from The Philippines, the various fees and amounts will be updated according to the current exchange rate versus the currency of the country of origin.
Inclusive Simple・Campaign
Name Correction
(Additional Fee:Reservation Center・WEB Form PHP 400/ Airport Counter Fee PHP 800)
In reverse order of the first and family names Complimentary
Marriage (Maiden/New) Complimentary
(certificate required)
Other than the above PHP 1,200+ handling fee(resavation fee or airport counter fee)
Identification is not matched
Need to purchase a new booking
Refund for the Injury/Illness (3 months or more) Reservation Center Refundable
(except for Reservation Center Fee)
Not available
Refund for the death/illness of relatives within the second degree Reservation Center
Refund for the death of the passenger Reservation Center Refundable
Miss a flight Customer's own reasons Repurchase new ticket needed
Public transportation's reasons (Not certificated) Repurchase new ticket needed
Vanilla Air's reasons Complimentary
Other airlines' reasons Repurchase new ticket needed
Public ground transportation's reasons (certificated) The case that original fare is expensive than available fare for an alternative flight at our airport counter.
→Each fare type's change fee is applied and we also charge the balance of fares.

The case that original fare is inexpensive than available fare for an alternative flight at our airport counter.
→Each fare type's change fee is applied. (The balance will not be refund.)

Airport Charges

The airport charges will be imposed on passengers who use the following airports. Vanilla Air charges these charges in place of the airports when you purchase our tickets.

Domestic

Tokyo Narita (Dep. and Arr.) Passenger Service Facility Charge 12 years old〜
JPY 380

2years old~11years old
JPY 190
Sapporo New Chitose (Dep. and Arr.)
Flights on or after 2018/10/28
Passenger Service Facility Charge 12 years old〜
JPY 270

2years old~11years old
JPY 140
Osaka Kansai (Dep. and Arr.)
Flights on or after 2018/10/28
Passenger Service Facility Charge 12 years old〜
JPY 430

2years old~11years old
JPY 220

International

Tokyo Narita (Departure) Passenger Service Facility Charge 12 years old〜
JPY 1,020

2years old~11years old
JPY 510
Passenger Security Service Fee JPY 520
Osaka Kansai (Departure) Passenger Service Facility Charge 12 years old〜
JPY 2,730

2years old~11years old
JPY 1,370
Passenger Security Service Fee JPY 310
Taipei Taoyuan・Kaohsiung (Departure) Airport Service Fee TWD 500
Hong Kong (Departure) Air Passenger Departure Tax HKD 120
Airport Passenger Security Charge Reservation on or before Sep. 30 2018 HKD 45
Reservation on or after Oct. 1 2018 HKD 50
Airport Construction Fee HKD 90
Cebu (Departure) Passenger Service Charge / Terminal Fee PHP 850
except:Children two (2) years old and below
  • The various fees and amounts(Change Fee、Refund Fee、Infant Fare) apply only to departures originating from The Philippines. In the case of departures other than from The Philippines, the various fees and amounts will be updated according to the current exchange rate versus the currency of the country of origin.
  • Each airport’s charge and tax will be updated according to the current exchange rate based on the language of the country. The currency rate may update without notice. Please check your itinerary for more details.
Web Check-in is only available for Japan domestic flights.

 
Thank you for choosing Vanilla Air.
 

◆ Hokkaido Toho-oki Earthquake

Public transportation and the routes to/from some airports in Hokkaido are limited caused by this earthquake and power cut.
Please check the Transportation Status for your flight before you travel.

Please check 【See more info】for latest flight information.

We apologized these inconvinience caused and thank you for your understanding.

 

2018-09-25 14:20